References to ASPENPSYCHOTHERAPYSERVICES.COM are synonymous with ASPEN PSYCHOTHERAPY SERVICES unless stated otherwise.
Aspen psychotherapy services take data protection and confidentiality seriously.
This Privacy statement covers:
• What information we collect
• What personal data we collect
• How we collect and use personal data
• How we store your personal information
• How we use your personal information
• Protection of your personal information
• Disclosure to third parties
• Accuracy and retention of personal information
• Access to Personal Information
• Additional rights
What information do we collect?
We collect information from you when you register on our site, respond to a survey or fill out a form. We collect personal data about our service users. Please ensure that you read the relevant sections of this notice and do not hesitate to get in touch if you have any questions.
What personal data we collect
When you contact us, we may collect a variety of information, including your name, postal address, telephone number, email address, contact preferences or credit card information.
During your time with us we will keep information about you in your personal records like your name, address and date of birth together with details of any care and/or treatment that you are having.
How we collect and use personal data
You may be asked to provide your personal information anytime you are in contact with Aspen Psychotherapy Services. You are not required to provide the personal information that we may request, but, if you chose not to do so, in many cases we will not be able to provide you with our services or respond to any queries you may have.
Here are some examples of the types of personal information Aspen psychotherapy services may collect and how we may use it:
• Date of birth
• Telephone number
• Email address
• Online identifier
• Physical and mental health information
• Financial information (for payment purposes)
• Social media identifiers
• NHS number
• Marital status
• Racial or ethnic origin
How we store your personal information
The personal information we collect is stored in electronic forms. We have appropriate and adequate technical and administrative processes in place to make sure that all your information is kept secure and confidential.
Protection of your personal information
Aspen Psychotherapy Services takes the security of your personal information seriously. To make sure your personal information is protected, we have a series of technical and administrative measures in place. Access is limited only to those of our employees who need to access it to provide services to you.
All members of staff are required to undertake annual data protection and confidentiality training and our privacy and security guidelines are communicated to all Aspen psychotherapy Services employees. These privacy safeguards are monitored and strictly enforced. We send any information that we need to share with any third parties either as a legal requirement or through an anonymised process securely.All data is stored in a secure storage facility in compliance with data protection law.
Disclosure to third parties
We will only share your personal information with third parties in the following circumstances:
Where you have given your consent to the information being shared;
Where there are issues or concerns like the health and safety of yourself or others; or
Where there is a legal requirement or responsibility to share the information.
Accuracy and retention of personal information
Aspen Psychotherapy Services makes it easy for you to keep your personal information accurate, complete, and up to date. If any of your information changes, please let us know so that we can update our records.
We are legally required to hold certain information about you for a set period/time. All personal information will be deleted or securely destroyed at the appropriate time and we will not keep your personal information for longer than is required or permitted by law.
Children’s Online Privacy Protection Act Compliance.
We do not collect any information from anyone under 18 years of age, without the child’s parental permission. Our website, products and services are all directed to people who are at least18 years old or older, and this is stated in our Terms and Conditions User Agreement, too.
You may also have the right to:
Object to processing of personal data that is likely to cause, or is causing, damage or distress.
Prevent processing for the purposes of direct marketing
Object to decisions being taken by automated means
In certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed
The right to request access to your personal data and information about how we process it.
If you believe you have any of these additional rights or you wish to exercise them, please let us know.
If you have any questions or concerns about this Privacy Notice or how we process your information or if you would like to make a complaint about a possible data breach, please contact us:
You have the right to the Information Commisioner’s Office. It has enforcement powers and can investigate compliance with data protection law. Ico.org.uk
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 – The Guide